1. Subscription Package

1.1. What is The Star Bundle Package?

The Star Bundle is a one-year subscription package consisting of The Star Newspaper and ePaper (361 issues) plus eflavours (12 issues) a year. The Star ePaper is a digital format of The Star newspaper while eflavours is a digital format of Flavours magazine. Both ePaper and eflavours format have exactly the same content as the printed version, page by page, inclusive of every article, photograph and advertisement.

1.2. What are the added features in the ePaper for bundle subscriber?

  • eflavours can be found as one of the titles in The Star ePaper for reading on PC and can also be downloaded in the ePaper app.
  • 60 days back dated issues. (ePaper is published daily which it allows you to access 60 days of back dated issue while eflavours is a monthly issue which allows you to access two back dated issues.)

1.3. How do I get eflavours, do I need to install eflavours app and access
with a new or different account?

No. For The Star Bundle subscriber, eflavours will be available under your ePaper account, meaning you only need 1 'e' account. (1) PC, you can read it as one of the titles. (2) ePaper app, it's available for download at the 'store'.

1.4. Is there a discount if I do not want ePaper or eflavours?

No. The Star ePaper and eflavours are part of The Star Bundle therefore there is no discount.

1.5. I subscribed to RM260 The Star newspaper and ePaper Bundle during the promo period
May-end Aug'12:

  1. Do I need to pay for eflavours or any added features?
    No. As a subscriber to The Star newspaper and ePaper Bundle promo subscription, you get to enjoy eflavours as an additional feature at no additional cost.
  2. How many issues of eflavours do I get and when will they expire?
    eflavours is an additional feature in The Star ePaper of your current The Star newspaper and ePaper subscription. As such, the number of monthly issues you receive will depend on the balance of months in your subscription.

1.6. If I pay for home delivery of only the The Star newspaper subscription via vendor or
The Star, do I get The Star ePaper and eflavours for free?

No. You will only get them free when you subscribe to The Star Bundle RM360 which is a subscription package consisting of The Star newspaper (daily, 361 issues), The Star ePaper (daily, 361 issues) plus eflavours (monthly, 12 issues).

1.7. Does The Star Bundle subscription include newspaper delivery fees?

No, the delivery fee is not included in The Star Bundle subscription. You will have to pay directly to your newspaper vendor a delivery fee which ranges from:
RM2 - RM10 per month - Peninsular Malaysia
RM2 - RM10 per month - Sarawak
RM5 - RM15 per month - Sabah

1. Subscription Package

1.8. What is the frequency of issues for The Star Bundle?

Daily for both newspaper and ePaper, except on press holidays during festive seasons when there's no publication. Normally, an announcement will be made in the newspaper. As for eflavours, it's available on the 5th of every month.

Press holidays refer to the four major festive seasons (Chinese New Year, Hari Raya, Christmas and Deepavali; dates are subject to change).

1.9. Why do I receive less than 365 copies of newspaper and ePaper for a 1-Year subscription?

There are four press holidays in a year when the newspaper is not published. So the 361 copies in a 1-Year subscription take into account the press holidays.

1.10. I am currently subscribing to the newspaper format only, and directly with The Star.
How do I subscribe to The Star Bundle?

To subscribe, please call our Customer Service Hotline 1300 88 7-8-2-7 (S-T-A-R) or email: customerservice@thestar.com.my

1.11. I am currently paying my monthly subscription to a newspaper vendor.
Can I subscribe to The Star Bundle?

Yes, you can subscribe to The Star Bundle directly with The Star. Subscription for The Star Bundle will be on a pre-paid basis.

To subscribe, please visit The Star Online Bookstore (http://bookstore.thestar.com.my), download our subscription form from http://thestar.com.my/subscribe/register.html or call our Customer Service Hotline 1300 88 7-8-2-7 (S-T-A-R). Please ensure you provide us with details of your current newspaper vendor when you subscribe to The Star Bundle.

  1. Your direct subscription with The Star will start on the 1st of the month.
  2. You will receive a letter notifying you of the commencement date of your Star Bundle subscription. Your subscription also entitles you to receive vouchers which are redeemable against copies of The Star newspaper for the full duration of your subscription.
  3. Simply hand the voucher for the relevant month as payment to the newspaper vendor and these will be accepted as payment for the bill from your newspaper vendor.
  4. Please note that you will need to pay delivery fees to the newspaper vendor separately.
  5. Until your Star Bundle subscription starts, please continue to pay your newspaper vendor by cash to ensure your newspaper delivery is not interrupted.
1.12. Can I subscribe to The Star Bundle via my newspaper vendor?

No. The Star Bundle is a direct subscription package with The Star and it is on a pre-paid basis. The Star newspaper, however, will continue to be delivered to you by the same newspaper vendor once your Bundle subscription begins.

To subscribe, you can either go to The Star Online Bookstore (http://bookstore.thestar.com.my), download our subscription form from http://thestar.com.my/subscribe/register.html or call our Customer Service Hotline 1300 88 7-8-2-7 (S-T-A-R).

1.13. I am currently residing overseas. If I subscribe to The Star Bundle, can the newspaper
be delivered to me at my address overseas?

No, we can only deliver the newspaper to a Malaysian address. You can still subscribe to The Star Bundle but you must provide us a Malaysian address where we can deliver the newspaper. The Star ePaper and eflavours is accessible wherever there is internet access.

1.14. Can I cancel my subscription to The Star Bundle before it expires?

Subscription paid is for the full duration of the specified term. No cancellation or early termination of The Star Bundle subscription is allowed.

1.15. Do I get a refund if I cancel before my subscription to The Star Bundle expires?

Refund is strictly prohibited. Subscription paid is for the full duration of the specified term. No cancellation or early termination of The Star Bundle subscription is allowed. The Star Bundle subscription package is already at a discounted price compare to casual rate. Once we have accepted your subscription and payment, we regret that we cannot refund payment unless we are unable to fulfill your subscription.

*Terms and conditions apply.